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FAQs
1) Is the site secure for shopping for mobile phones and accessories?
Yes, since the website is on a secure server, the customers have the assurance
that the credit card and other details will not be misused.
2) Do I have the option to back out of the deal?
At Mobile Phone Shop UK, consumers may cancel their order at any stage
before the sale is concluded.
3) Will I have to pay for the delivery of the goods?
All prices of mobile phones and accessories have been quoted exclusive
of the cost of delivery on next working day. When the products are to be
delivered to an address outside UK, a delivery charge will be added. Details
about any such costs will be communicated to the consumer before dispatching
goods.
4) When will the goods be delivered?
All goods will be dispatched by the next working day. However, this will
depend on credit checks. Any ringtones and logos demanded by the consumer
will be transferred through a text message within 24 hours.
5) What is the least term for taking up a contract on pay monthly phones?
A consumer can enter into a minimum term contract of 12months for a pay
monthly phone.
6) How do I forward my complaints?
Call us on our toll free phone number with your complaints. If you have
any suggestions or queries about our services, then also you can call us
through this toll free number. An instant acknowledgement will be made
to the consumer with information about developments on his complaints.
7) Can I change my tariff after I have bought a phone?
Changing to another tariff is possible if all terms and conditions have
been met. Since prices and discounts of mobile phones are quoted depending
on the tariff, it is advisable to be in the tariff for a specified period.
Otherwise, the consumer will have to pay an extra charge. After the end
of this period, the change in tariff is possible.
8) Specify the terms and conditions?
The terms and conditions that govern Mobile Phone Shop UK and its services
are available in the terms and conditions section.
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